Milo combines loan-specific assistance with automated monitoring and human oversight

IRVING, Texas, Oct. 8, 2026 /PRNewswire/ — BSI Financial Services, a national mortgage fintech platform, today announced expanded capabilities for Milo, its AI-powered borrower service platform. Integrated with BSI’s loan servicing system, Milo gives borrowers personalized, around-the-clock assistance specific to their individual loan and account, while helping lenders and investors scale servicing operations.

“Milo is helping us make mortgage servicing more responsive and personalized,” said Gagan Sharma, founder and CEO of BSI Financial Services. “By giving borrowers easier access to the help they need 24/7, we can strengthen borrower relationships and allow servicing professionals to focus on situations that require a human touch.”

Unlike stand-alone AI tools, Milo was engineered specifically for mortgage servicing and operates within BSI’s integrated servicing platform. It supports both agency and non-agency loans and can be offered as a private-label voice service adapted to a client’s brand.

“Speed and convenience matter, but accuracy, security and oversight matter just as much,” said Anwar Ali, SVP, head of product management at BSI Financial Services. “We’ve integrated Milo directly with our servicing platform so it can provide loan-specific information, while surrounding those interactions with automated monitoring and human review.”

About BSI Financial Services
BSI Financial Services is advancing mortgage servicing for originators, investors and homeowners through its mortgage fintech platform. The company combines a talented team with deep mortgage industry expertise, scalable digital capabilities and strong regulatory understanding. BSI Financial is one of the fastest-growing mortgage servicers in the industry and currently services nearly $50 billion in mortgages. The company is approved as a servicer by Fannie Mae, Freddie Mac, FHA, VA and USDA, approved as an issuer by Ginnie Mae, and rated as a servicer by S&P, Fitch, KBRA and DBRS. For more information, visit www.bsifinancial.com.

PRESS CONTACT:
Mary McGarity
Strategic Vantage Marketing & Public Relations
203-260-5476
MaryMcGarity@StrategicVantage.com

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SOURCE BSI Financial Services