WFG NATIONAL TITLE ACHIEVES WORLD CLASS 94 NET PROMOTER SCORE THROUGH Q3 2026

4.9-star customer rating reflects continued customer trust and the dedication of WFG’s Direct Title Operations teams

IRVINE, CA, UNITED STATES, October 29, 2026 /EINPresswire.com/ — WFG National Title Insurance Company, a Williston Financial Group company, today announced that its Direct Title Operations achieved a Net Promoter Score (NPS^®) of 94, a world-class rating, and a 4.9-star customer rating on a 5-point scale for the year-to-date through September 2026. The results reflect the continued commitment of WFG’s title, escrow, sales, and operations teams to helping customers feel informed, supported, and confident throughout their transactions.

The third-quarter update highlights the role customer feedback plays in WFG’s service approach. Each response provides an opportunity to understand what customers value, recognize associates who make a difference, and identify ways to make the title and closing experience easier.

“We are grateful to our customers and business partners for placing their trust in WFG and for taking the time to share their experiences with us,” said Steve Ozonian, President and CEO of Williston Financial Group. “Behind every response is a relationship that matters and an opportunity to learn. I also want to thank our associates for the care they bring to their work, from answering a question to resolving a challenge or helping someone feel more comfortable at closing.”

WFG began formally tracking NPS in 2017 to establish an objective, cross-industry benchmark for customer loyalty and satisfaction. The company uses the program as an ongoing listening and improvement system, not simply as a scorecard. Customer feedback is reviewed at multiple levels, helping leaders identify trends, recognize exceptional performance, resolve concerns, and guide enhancements in operations, technology, and service.

NPS is based on a single question: how likely a customer is to recommend a company to a friend or colleague. Respondents who select 9 or 10 are considered Promoters, while those who select 0 through 6 are considered Detractors. The score is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

“Our customers help us understand where we are making a difference and where we need to give something more attention,” said Noah Blanton, Williston Financial Group’s Chief Growth Officer. “We appreciate that candor, and we are thankful to our teams for turning feedback into action. The most meaningful way we can thank customers for their trust is to keep listening, follow through, and use what we learn to serve them better.”

The year-to-date results show consistency across WFG’s direct markets, with every reporting region recording an NPS of 90 or higher through September. WFG’s overall NPS of 94 and 4.9-star rating also remain consistent with its full-year 2025 results.

The results cover WFG’s Direct Title Operations, which provide residential and commercial title insurance and settlement services in select markets. The scores reflect the collective customer experience delivered throughout the transaction, from opening through closing, and the work of WFG associates across title, escrow, sales, and operational support.

Customer feedback also helps WFG support the real estate and lending professionals who entrust the company with their clients. Clear communication, timely assistance, and a smooth closing experience help those professionals care for their customers and build lasting relationships.

WFG will continue to use customer insights to improve processes and service delivery, share effective practices across teams, and recognize associates whose work makes a positive difference. The company remains focused on reducing friction and reinforcing a culture in which every associate understands their role in the customer experience.

For more information about WFG National Title, visit www.wfgtitle.com.

About WFG National Title Insurance Company

WFG National Title Insurance Company (WFG), a Williston Financial Group company, is a leading provider of title insurance and real estate settlement services for commercial and residential transactions nationwide. WFG is one of just six truly national title underwriters, achieving a national footprint faster than any underwriter in industry history.

Built on the principles of communication, collaboration, and coexistence, WFG delivers innovative services and technology solutions that reduce friction, improve transparency, and elevate the real estate experience for agents, lenders, and consumers. Learn more at www.wfgtitle.com.

Note: Net Promoter^®, NPS^®, NPS Prism^®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. Net Promoter ScoreSM and Net Promoter SystemSM are service marks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld.

Darcy Patch
Williston Financial Group
+1 714-305-0136
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